Welcome to etravelar. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, booking platforms, and related services (collectively, "the Services"). By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, you should discontinue use of our Services immediately.
etravelar provides customers with access to travel-related products and services, including but not limited to:
- Flight bookings and airline tickets
- Hotel reservations and accommodation services
- Holiday and tour packages
- Car rental and airport transfers
- Visa assistance and travel documentation support
- Travel insurance facilitation
- Destination experiences and add-on services
etravelar acts as an intermediary between customers and third-party providers (airlines, hotels, insurers, etc.).
- Users must be at least 18 years old and have the legal capacity to enter into binding agreements.
- Users agree to provide accurate and current personal and payment details when using the Services.
- We reserve the right to deny access to our platform for fraud, misuse, or breach of these Terms.
- All bookings are subject to availability and confirmation by the respective service provider.
- A booking is valid only when a confirmation is issued by etravelar (via email, SMS, or booking receipt).
- Customers are responsible for reviewing all booking details and notifying us immediately of discrepancies.
- Special requests (e.g., meals, seats, accessibility support) will be communicated to suppliers but cannot be guaranteed.
- Prices displayed are subject to change until payment is completed.
- Rates may fluctuate due to market conditions, currency variations, or seat/room availability.
- Service charges, taxes, and surcharges may apply and will be disclosed before payment.
- Payments must be made through approved channels in the designated currency.
- etravelar reserves the right to cancel bookings for incomplete or fraudulent payments.
Prices are only locked in once full payment has been received and a confirmation issued.
- Policies are determined by the service provider (airlines, hotels, etc.).
- Non-refundable fares and promotional packages may not be eligible for refunds.
- Requests for cancellations or modifications must be made in writing through official channels.
- Administrative fees may apply for processing cancellations or changes.
- Refund timelines depend on supplier processing and may take several weeks.
For full details on refund percentages and fare grades, please refer to our dedicated Cancellation Policy.
- Customers are solely responsible for obtaining valid passports, visas, and required documentation.
- etravelar may assist with visa processing but does not guarantee approval.
- We are not liable for denied entry, deportation, or restrictions due to insufficient documentation.
Always verify entry requirements with the relevant embassy or consulate well in advance of travel.
Airline schedules, routes, and operations are subject to change by carriers. etravelar is not responsible for delays, cancellations, or missed connections. Passengers must comply with airline rules and safety regulations. Refunds or re-routing will follow airline policies.
- Hotel ratings and descriptions are provided by suppliers and may vary.
- Check-in/check-out times differ by property.
- etravelar is not liable for discrepancies in amenities, service quality, or facilities.
- Disputes regarding hotel services should be raised directly with the hotel.
- Eligibility requires a valid driver's license, credit card, and compliance with supplier terms.
- Insurance coverage is provided by third-party suppliers.
- Airport transfers depend on local traffic conditions and availability.
- etravelar is not responsible for missed connections due to supplier delays.
- Packages are sold as bundled products.
- Changing one component may affect the entire package pricing and availability.
- Unused portions are non-refundable.
- Itineraries may change due to weather, safety, or operational reasons.
Unused portions of a package — including accommodation nights, excursions, or transfers — are non-refundable.
etravelar may facilitate insurance purchases, but coverage and claims are governed solely by the insurer's policy. Customers must review all policy details carefully before purchase.
We strongly recommend purchasing travel insurance for all international trips to protect against unexpected events.
13. Customer Responsibilities
- Provide accurate booking information.
- Arrive on time for flights, transfers, and tours.
- Comply with laws, regulations, and supplier policies.
- Take responsibility for belongings and personal safety during travel.
14. Limitations of Liability
- etravelar acts only as an agent and is not liable for supplier defaults.
- We are not responsible for injuries, losses, or delays from supplier performance.
- Liability is limited to the amount paid for the disputed booking.
- We are not liable for events beyond our control (strikes, wars, natural disasters, travel restrictions).
15. Intellectual Property
All content on etravelar platforms is the intellectual property of etravelar. Unauthorized copying, modification, or use is strictly prohibited.
16. Privacy and Data Protection
- We collect and process customer data in compliance with applicable laws.
- Data may be shared with suppliers to fulfill bookings.
- We employ safeguards but cannot guarantee absolute data protection.
17. Force Majeure
etravelar will not be liable for service failures due to events beyond our control, including natural disasters, pandemics, wars, terrorism, strikes, civil unrest, or technical failures.
18. Termination of Services
- We may suspend or terminate accounts for breach of these Terms.
- Termination does not affect any prior rights or obligations.
19. Governing Law and Jurisdiction
These Terms shall be governed by Nigerian law. Disputes will be subject to the exclusive jurisdiction of Nigerian courts.
Questions about these terms?
Our team is available to clarify any aspect of our terms and conditions before you book.
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By utilising our services, you confirm your acceptance of these terms and conditions.
TRAVELSTAR AND TOURS INVESTMENT SERVICES LIMITED
